Airport experiences provider Collinson, which owns and operates the
Priority Pass, has unveiled a trio of health and safety initiatives for
airport lounge staff and guests and pioneer the new era of contactless
journey for the airport.
The initiatives include a new set of global health and safety
standards for airport lounges within the Priority Pass network, a new
digital solution to enable more socially-distant and touch-free food and
beverage ordering in the lounge, and a further digital enhancement to
enable a more contact-free entrance.
Collinson's set of global health and safety standards for airport lounges comprise a number of recommended steps, including:
Provision of Personal Protective Equipment (PPE) and increased health and safety training for staff;
Floor markers for social distancing in queues or other areas where people congregate;
evaluation of furniture layout to adhere to social distancing
guidelines while maximising space and allowing traveller groups to sit
Increased cleaning and disinfection using health authority-recommended products;
Switching air filtration systems to 100% outside air where possible;
Contact-free solutions where possible, including collection point options for F&B;
Removing print media and replacing with digital where possible
Developed with input from the company's in-house global medical
director, Dr. Simon Worrell, a specialist expert in virus management,
immunology and communicable diseases, Collinson's new standards will be
implemented across its airport lounge network, which comprises over
1,200 airport lounges in the Priority Pass, LoungeKey and Lounge Pass
To spearhead the contactless airport journey, Collinson is also
partnering with Grab, the airport e-commerce platform and largest
marketplace for contactless order and pay at airport restaurants, to
launch a new pilot solution that will enable airport lounges to
introduce a digital F&B ordering solution.
The Collinson solution enables travellers to use their own smartphone
or tablet to place their order for F&B available within the lounge
and receive it via safe to-table delivery by a staff member or collect
it from a dedicated collection point. This will help airport lounges to
continue offering a range of options to travellers in a more convenient
and controlled manner.
Guests using a digital membership card in the Priority Pass,
LoungeKey or Mastercard Airport Experiences apps will have an entirely
contact-free experience Collinson lounges, while those using a physical
Priority Pass or payment card will need to insert it into the device,
but not touch the device in any other way.