AviationTrio of digital innovations launched include order-to-table F&B service and touch-free airport lounge entrance

Collinson rolls out new airport lounge standards for contactless journeys

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Collinson has introduced a trio of airport lounge initiatives to boost traveller confidence in the wake of the Covid-19 pandemic
Collinson has introduced a trio of airport lounge initiatives to boost traveller confidence in the wake of the Covid-19 pandemic

Airport experiences provider Collinson, which owns and operates the Priority Pass, has unveiled a trio of health and safety initiatives for airport lounge staff and guests and pioneer the new era of contactless journey for the airport.

The initiatives include a new set of global health and safety standards for airport lounges within the Priority Pass network, a new digital solution to enable more socially-distant and touch-free food and beverage ordering in the lounge, and a further digital enhancement to enable a more contact-free entrance.

Collinson's set of global health and safety standards for airport lounges comprise a number of recommended steps, including:

Provision of Personal Protective Equipment (PPE) and increased health and safety training for staff;
Floor markers for social distancing in queues or other areas where people congregate;
New evaluation of furniture layout to adhere to social distancing guidelines while maximising space and allowing traveller groups to sit together;
Increased cleaning and disinfection using health authority-recommended products;
Switching air filtration systems to 100% outside air where possible;
Contact-free solutions where possible, including collection point options for F&B;
Removing print media and replacing with digital where possible

Developed with input from the company's in-house global medical director, Dr. Simon Worrell, a specialist expert in virus management, immunology and communicable diseases, Collinson's new standards will be implemented across its airport lounge network, which comprises over 1,200 airport lounges in the Priority Pass, LoungeKey and Lounge Pass programmes.

To spearhead the contactless airport journey, Collinson is also partnering with Grab, the airport e-commerce platform and largest marketplace for contactless order and pay at airport restaurants, to launch a new pilot solution that will enable airport lounges to introduce a digital F&B ordering solution.

The Collinson solution enables travellers to use their own smartphone or tablet to place their order for F&B available within the lounge and receive it via safe to-table delivery by a staff member or collect it from a dedicated collection point. This will help airport lounges to continue offering a range of options to travellers in a more convenient and controlled manner.

Guests using a digital membership card in the Priority Pass, LoungeKey or Mastercard Airport Experiences apps will have an entirely contact-free experience Collinson lounges, while those using a physical Priority Pass or payment card will need to insert it into the device, but not touch the device in any other way.

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