AviationRefunds will be processed ‘while taking the global crisis circumstances into account’

Lufthansa tweaks ticket policies

Lufthansa is removing six A380s from its fleet.
Lufthansa is removing six A380s from its fleet.

FRANKFURT - Lufthansa, SWISS and Austrian Airlines are changing their ticket fare structure, allowing for rebooking of all fares and ticket prices.

This applies worldwide for new bookings on short-, medium- and long-haul routes.

Irrespective of the new fare structure, passengers whose flights have been cancelled or not addressed at this time, can still keep their reservations.

This applies to flights with a booking date up to and including April 19, 2020. Customers do not have to commit to a new date at this point. The ticket and ticket value is retained and can be converted for a new booking with a departure date up to and including April 30, 2021.

Customers who choose a new travel date up to and including the end of 2020 will also receive a U$50 discount on each rebooking.

In the event that a customer prefers a refund in lieu of the voucher promotion, the customer may notify a Lufthansa Group representative that a refund is preferred and refunds will be processed as best as possible, while taking the global crisis circumstances into account.

Rebooking is handled via Lufthansa Group Customer Service and the airlines' online platforms or travel agencies. The conversion into a voucher is possible online via the airlines' websites. An automatic function for redeeming the voucher is currently being developed and will be available soon.

If the rebooked fare is more expensive due to a change of destination, change of travel class or similar, an additional charge may be necessary despite the discount.

Meanwhile, Lufthansa is phasing out 18 widebody aircraft which include six Airbus A380s, seven Airbus A340s and the five old Boeing 747-400s.

In a statement Lufthansa said, it would take months until the global travel restrictions were completely lifted “and years until the worldwide demand for air travel returns to pre-crisis levels”. 

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