AviationUnlimited changes for dates and destinations, refunding via credits, and waived fees for changes are just some ways these airlines have responded to passengers’ travel disruptions

Malaysia Airlines, AirAsia and Malindo Air updates ticketing terms

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Airlines operating out of Malaysia have made changes to their ticketing policies to cater to travelling disruptions caused by the COVID‐19 outbreak.
Airlines operating out of Malaysia have made changes to their ticketing policies to cater to travelling disruptions caused by the COVID‐19 outbreak. Photo Credit: Getty Images, engabito

KUALA LUMPUR – Three major airlines flying out from Malaysia have issued corresponding changes to their ticketing policies, in response to the slew of ongoing travel directives, border closures and quarantines imposed on travellers.

Malaysia Airlines
Malaysia Airlines on March 13 announced their new ticket change policy (Ultimate Flexibility) offering unlimited changes for dates and destinations for free. This is applicable only for flight bookings made before, and on 31 March 2020. Rebooking of new dates must be done before 31 May 2020, while trips are to be completed by 31 Dec 2020.

For a destination with multiple flights, it’s possible to board an earlier flight on the same day for departures until 21 May 2020. Passengers are expected to pay the fare difference if any; other normal ticket terms and conditions apply.

For details on Malaysia Airlines’ refund policy and other rebooking required as a result of COVID‐19, click here.

AirAsia
Voluntary cancellations are limited to flight bookings to/from Japan, South Korea, Taiwan, and flights between Thailand and India made before 8 March 2020, for travel before 30 April 2020. They can only credit it to their account for future use or change their flights.

Another group of eligible passengers are those affected by travel restrictions imposed by various governments because of nationalities, cities of origin, travel history to a restricted country in the last 14 days, or the purpose of travel due to coronavirus outbreak. Those who have visited China or remained in China since the past 14 days are also eligible to credit refunds to their account or change their flights. Full details here.

Malindo Air
As for Malindo Air their website has only given a travel advisory dated 14 Feb 2020, for flights to China and Hong Kong. In direct relation to the Covid-19 situation, there’re three possible scenarios.

Only the first scenario allows changes and they are for bookings done on or before 11 March 2020, for travel on or before 13 March 2020 and 15 April 2020. Changes must be done 72 hours before flight; a one‐time free change waiver will also be given for travel till 31 Oct 2020. Fare differences if any must be paid. Any refunds will only be given out as vouchers, to be utilised by 31 Oct 2020.

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