GENEVA – Technology is helping airports and airlines to resume operations safely, as well as helping implement new hygiene measures to restore passenger confidence, according to SITA.
“Our industry must transform the passenger experience to increase traveller safety while balancing economic pressures from slow customer demand. To successfully walk this tightrope and navigate a return to the skies for viable volumes of passengers, airports and airlines need to assimilate new information from governments and health officials, adapt operations immediately and automate processes permanently,” said Sebastien Fabre, vice president Airline & Airport, SITA, after an Aviation Week webinar event.
SITA has introduced solutions at airports such as San Francisco Airport that allow passengers to use their mobile device as a remote control for touchpoints such as self-bag drop and check-in kiosks, removing the need to touch any airport equipment.
In response to rapidly changing regulations introduced to restore passenger confidence in flying, SITA is rolling out new solutions that would complement short-term hygiene measures such as the use of masks and gloves.
These solutions centred on three key areas:
Distancing: Using real-time monitoring technologies along with predictive analytics, SITA can ensure appropriate distancing between passengers at key points across the airport. Predictive analytics will also support more proactive planning. There is also an opportunity to extend the boundaries of the airport where key steps such as check-in and bag drop are managed before arriving at the terminal through a passenger’s mobile.
Hygiene and Sanitation: SITA is helping reduce the risk of infection by avoiding contact at key touchpoints. Using a combination of biometric and mobile solutions, passengers no longer have to touch a kiosk or surface, managing their journey from their phone.
Health checks: In addition to integrating health or thermal checks into key touchpoints such as check-in kiosks, governments will – by leveraging SITA’s risk management solutions – be able to use pre-boarding check (Advance Passenger Processing) and perform analytics on passenger journey data to identify and mitigate potential health risks.
For airports that are not equipped with the native mobile platform, Mr Fabre said SITA offers technology to remotely control self-service devices such as kiosks with a mobile phone, removing the need to touch any airport equipment.