In response torevealing that safety is one of two most important triggers for resuming business travel, FCM has increased its focus on duty of care with the launch of Traveller Hub and an AI conversation-based messaging tool that allows users to seek answers to coronavirus-related travel questions in real time.
According to the second poll in the ‘State of the Market’ study by FCM Travel Solutions where 1,600 business travel professionals from EMEA, Asia, the Americas, India, Australia and New Zealand were surveyed, most companies will only resume business travel if their organisation deems it is safe to do so. The majority will also revamp their travel policies to reflect increased duty of care considerations post Covid-19.
“The results have confirmed our expectations that there is considerable interest for streamlining and analysing information flows using a combination of human and artificial intelligence,” said Bertrand Saillet, managing director for Asia, FCM Travel Solutions.
“Two of the biggest triggers are border changes and institutionalising travel safety in an organisation’s travel policy. To help our customers and travellers filter and operationalise information and data related to these triggers, it is important to arm them with an information architecture for gathering, managing and analysing such content.”
This survey comes one month after the first poll was conducted, as a way to gauge shifts in clients’ business travel intentions in the face of continually changing lockdown restrictions, quarantine periods and hygiene measures that vary according to country.
When asked to rank which triggers would prompt resuming business travel, easing or lifting border restrictions still came top with 93% of respondents saying it has significant or some impact. However, the second trigger (89%) is ‘our organisation deems it safe to travel and this is reflected in our travel policy’.
What ‘Traveller Hub’ does for users
Traveller Hub is an interactive resource that provides up-to-date Covid-19 travel information.
Users can search by supplier category, country or region for the latest news on border changes and restrictions; airline routes and safety procedures for travellers; hotel re-openings and hygiene measures; as well as rail travel and car hire announcements.
Traveller resources also include tips, frequently asked questions and useful links to help customers plan and pack for their next trip safely. The Traveller Hub also features a live interactive map, delivered by travel safety specialist Sitata, which shows areas to avoid, number of Covid-19 cases per country, recovery rates, and local social distancing rules.
In addition, Traveller Hub incorporates an innovative AI conversation-based messaging tool on the home page provided by cutting-edge technology developer Landbot. This powerful chatbot is embedded in the site and enables users to seek answers to any coronavirus-related travel questions in a live chat environment.
The Traveller Hub is fully integrated within FCM Hub, the gateway to the TMC’s suite of technology solutions and can also be accessed via Sam, the AI-based mobile app used by FCM clients’ business travellers.