Global corporate lodging platform HRS has joined hands with SGS, an
inspection, verification, testing and certification company, to
introduce a new cleanliness-focused programme for the hotel industry.
The Clean & Safe Protocol is based on a comprehensive catalogue
of measures that includes recommendations from the World Health
Organization, the World Travel and Tourism Council and the Centers for
Disease Control and Prevention, as well as guidelines for meetings and
groups as defined by the Research Institute for Exhibition and
Measures include improved hygiene services in public areas, guest and
meeting rooms; extended infection prevention measures; guaranteed
minimum distances; implementation of revised training programmes for
employees and suppliers; regular control and monitoring; and other
measures that illustrate consistent, recurring practices that enhance
HRS says the Clean & Safe Protocol seek to provide corporations
and hoteliers with a well-defined standard at a time when property
hygiene is the leading factor as corporations plan to send business
travellers back on the road.
In a May survey conducted by HRS of its corporate customers, 86% of
companies reported that they will only engage with hotels that have
implemented revised specific COVID-19 hygiene measures.
"Covid-19 has fundamentally changed the world of business travel. In
times of pandemic and beyond, corporate travel managers are rigorously
weighing their duty of care responsibilities and traveler safety as
their colleagues get back on the road to see clients and sell to
prospects," said Tobias Ragge, CEO of HRS.
"Hoteliers around the world are investing significant amounts into
new cleanliness procedures. We intend to make their efforts transparent,
as this is needed to restore the sentiment of trust for business
travellers and corporate buyers.”
Hotels earning the designation as a safe property gain access to a
new label for use in HRS procurement and booking channels, their own
corporate website, and on-property displays at entrances, lobbies and
in-room marketing. HRS will display this label on its proprietary
desktop, mobile and agent booking solutions, as well as corporate online
booking engines (OBEs) such as Concur and Cytric.
As a first step, hotels can engage with HRS to fill out an online
self-assessment form. Hotel groups can bundle forms for their affiliated
properties. If the hotel fulfills the necessary requirements, it
receives a "Clean & Safe Self Inspected" label on all HRS
procurement and booking channels. These hotels can also use these
channels to show the multiple steps they are taking to enhance
cleanliness and on-property distancing.
Secondly, HRS and SGS offer hotels the opportunity to have new
measures inspected and confirmed via remote digital inspection or onsite
by an SGS inspector. Upon passing the inspection, the hotel receives
the "Clean & Safe Expert Inspected" label, which is most relevant
for corporate procurement leaders and travellers. This can be displayed
on the hotel property and website.
Hotels that have implemented their own measures and had them
validated by an external audit partner will also receive the "Clean
& Safe Expert Inspected" label directly with appropriate proof.
Hotels seeking more information on the Clean & Safe Protocol can email HRS at email@example.com.