HotelsBeyond hygiene protocols, Hyatt's properties will feature experiences centred on guests' well-being

Wellness and flexibility take centre stage in Hyatt's revamped hospitality experience

Hyatt says it is reimagining the hotel experience for both guests and employees, with a focus on safety and well-being in mind.
Hyatt says it is reimagining the hotel experience for both guests and employees, with a focus on safety and well-being in mind.

Hyatt is offering guests greater control of their hotel journey and holistic experiences from pre-arrival to checkout, drawing on its collaboration with medical experts from Cleveland Clinic and industry advisors as part of its recently announced Global Care and Cleanliness Commitment.

“Over the past few months we have been intensively engaging with and listening to guests and colleagues, and we are implementing new offerings with their safety and wellbeing in mind,” said Mark Hoplamazian, president and CEO, Hyatt.

“While the most important element of opening our doors is doing it safely, we have gone beyond cleaning to advance care across the entire hotel experience to proudly and confidently welcome back our guests, World of Hyatt loyalty members and colleagues.”

Highlights of Hyatt's reimagined hospitality experience include:

 -   Wellbeing Where You Are: Through a new, exclusive collaboration with Headspace, guests, members and colleagues may access mindfulness exercises, guided meditations and sleep content via the World of Hyatt app either on in-room TVs or on the road.

 -   Guests can also enjoy enhanced fitness and wellbeing amenities in-room at some hotels, such as Exhale on Demand TV content, fitness equipment delivered to the guestroom (bikes, treadmills, weights), or spa kits and treatments available for delivery. In some cases, hotels have created outdoor workout spaces.

 -   Less Contact, More Care: Hyatt hotels are working to roll out enhanced digital amenities through the World of Hyatt app that will give guests more control over how they connect with Hyatt.

The new features, available in select markets and rolling out on an ongoing basis, will allow guests to manage preferences like scheduling housekeeping, choosing between pick-up or knock-and-go food orders, mobile key entry, contactless check-in and checkout, and more.

For meetings and events, Hyatt properties are exploring audio-visual technology that will help offer customers hybrid meeting options for large-sale events with social distancing in mind.

-    Feeding the Senses: As part of its focus on providing exceptional food and beverage experiences, Hyatt is introducing new dining offerings in unique spaces – for instance, private dining in a premium suite at Park Hyatt Moscow or meals in private garden suites at Hyatt Pune & Residences.

Hotels are also experimenting with new food and beverage offerings such as individual buffet-style meals that are curated and proportioned for each dining table at Hyatt Place Hyderabad Banjara Hills.

New QR codes display menus so guests can browse options at The Confidante Miami Beach and order from their own mobile device at Grand Hyatt Seoul.

-    The Luxury of Space: At some hotels, on- and off-property events and excursions are being reimagined as private bookable leisure activities with plenty of space such as garden or rooftop yoga classes, private beekeeping, or exploring outdoor paths with guided maps on foot.

-    Curated with Care: Guestroom décor and amenities will be curated to remove some extraneous high-touch items, while still providing the high quality Hyatt experience for which its brand is known including engaging art and distinguished design.

-    Halfway Points: Soon, Hyatt will help inspire new ways to travel and connect with family and friends by helping pinpoint hotel locations that are convenient halfway points for friends and family to reunite.

The focus on well-being is also extended to Hyatt's staff to include new work procedures, colleague resources and reorientations. Daily colleague surveys have been introduced to measure colleague comfort and wellbeing, enabling hotel leaders to address opportunities, make adjustments as necessary and meet colleagues’ needs in real time.

As part of the Global Care & Cleanliness Commitment, by July 2020, every Hyatt hotel will have at least one person on property trained as Hygiene & Wellbeing Leader who is responsible for their hotel adhering to new operational guidance and protocols.

Each Hygiene & Wellbeing Leader will help maintain his or her hotel’s mandatory GBAC STARTM accreditation, including a cleaning, disinfection and infectious disease prevention programme that will focus on establishing hotel environments that are sanitary, safe and healthy.

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