Riu Hotels & Resorts is offering medical care for guests, including those affected by possible Covid-19 infections, staying at its properties worldwide.
The Riu Protect initiative is a complimentary offer for any guest who makes a reservation from 15 June until the end of 2020. Customers booking with Riu through its website or call centre will automatically receive this service.
Guests are also given the option to cancel or make changes at no charge up to 30 April, 2021, while hotel operation will be guided by the Riu Post-Covid Manual, which includes 17 safety and hygiene protocols, according to Luis Riu, CEO of RIU Hotels & Resorts.
"And now, we are also adding this new service to offer [guests] extra safety and peace of mind, as they will know that if faced with infection by Covid-19 or any other medical condition, they will also receive attention and care at no additional cost to them”, he stated.
Riu Protect will cover, among other contingencies, medical attention, surgery, hospitalisation and emergency medical transport, with up to 30,000 euros per guest; it will also cover extension of hotel stays of up to 14 nights for medical reasons for all guests in the booking, as well as medical repatriation of the guest and return tickets for the other guests in the booking for the same reason.
This new service was developed with support from insurance company Axa, and the guidance of Mercer Marsh Benefits.
The Spanish hotel chain, which had to close its 99 hotels across 19 countries due to the global pandemic, has begun to reopen hotels in Berlin, Guadalajara (Mexico), Miami, Cancun and Bulgaria, with further openings anticipated in coming weeks in Spain, Portugal, the Dominican Republic, Jamaica and Costa Rica.
However, no reopening dates were confirmed for its properties in the Maldives, a company spokesperson said when Travel Weekly Asia enquired about its Asian operations.