SINGAPORE – Along with cruise ship and plane passengers, those travelling in tour coach groups will face new health and safety requirements when operations resume.
The Travel Corporation (TTC) and its guided vacations brands (Trafalgar, Luxury Gold, Insight Vacations, Contiki and Costsaver) have announced their newly enhanced COVID-19 related protocols and hygiene standards once domestic and international travel resumes.
Brett Tollman, chief executive of The Travel Corporation, said TTC is sharing its best practices with various industry players who are active members of the World Travel and Tourism Council (WTTC). These measures include:
Expertly Trained Travel Directors
TTC’s travel directors and trip managers will monitor the hygiene etiquette of guests during their trips, reacting and advising as needed to ensure high standards are maintained.
A Full Team of Support 24/7
Behind the scenes, TTC’s operations and guest support teams are on call 24/7, so travel advisors and their clients can rest assured that they are in good hands.
Stringent on the Road Protocols
TTC’s coaches are sanitised before the start of each trip. Drivers will be trained with the latest hygiene protocols and will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis.
Guests will be encouraged to bring their own washable face mask and gloves (as these are required to be worn in public in some countries, and on many airlines now. Additional face masks, rubber gloves, antiviral sprays and wipes will be available for guests on all trips.
Trusted Partners, Exceptional Partners
The Travel Corporation will try hard to work only with establishments that they are confident will consistently adhere to TTC’s standards.
TTC will be adapting to the right size groups, based on government distancing requirements. Hotels and restaurants will be vetted to ensure they adhere to physical distancing and hygiene guidelines required in each jurisdiction.
Smaller Groups, More Personal Space
With Luxury Gold’s and Insight Vacations’ smaller groups and customized coaches, groups will face less queuing whilst embarking and disembarking, as well as at hotels and attractions, making it easier to maintain a comfortable physical distance.
TTC brands are also working to ensure their travellers are divided into smaller groups at each stop, to ensure the required physical distancing is ensured.
In the Know
Under TTC’s new protocols, their teams will work to try and ensure that their supplier partners (hotels, restaurants, museums and other venues) are also applying the same hygiene and distancing protocols, to the extent possible.
TTC will be hosting agent training webinars on the future of travel and these newly enhanced protocols to assist agents in preparing for our new world.
Travel advisors will receive updates from their sales managers with dates and session times to register for these webinars.