Travel TechnologyTravel-19 online bot can help reduce burden on travel providers who are still managing flood of inquiries from passengers

Amadeus creates online bot to answer Covid-19 travel queries

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Amadeus says the online bot has been launched to help travellers find credible information easily in one place.
Amadeus says the online bot has been launched to help travellers find credible information easily in one place.

A new online bot, Travel-19, by Amadeus will now be able to address the most frequent Covid-19 related travel questions from travellers across the world.

The travel technology company says that the online bot has been launched to help travellers find credible information easily in one place and to provide timely updates from countries and their governments, in order for travellers to safely plan future trips as flying resumes.

The online bot could also alleviate the burden on travel providers and travel sellers who are still managing an unprecedented level of inquiries from passengers.

“Although travel restrictions are starting to ease, we are seeing big differences in rules and restrictions around the world, and the situation is changing all the time. We wanted to provide travellers with the most accurate information so that they can make informed decisions and make bookings with confidence as the aviation sector opens up again,” said Nicolas Martiquet, head of traveller & customer discovery, research, innovation & ecosystems, strategic growth businesses, Amadeus.

The online bot provides a repository of information from various official sources and aggregates relevant links into one easy-to-use interface to help travellers plan and manage upcoming trips amid the ongoing Covid-19 crisis.

It includes answers to questions about trip cancellations, impacts on flights, and the latest travel restrictions and government advisories in relation to more than 350 airlines, including Singapore Airlines, Thai Airways, Cebu Pacific Airlines, Jetstar Asia, and Scoot Tigerair, and more than 60 countries including Singapore, Thailand, Indonesia, Australia, and China.

The Travel-19 online bot is now live at https://www.travel-19.com/.

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