A new online bot, Travel-19, by Amadeus will now be able to address
the most frequent Covid-19 related travel questions from travellers
across the world.
The travel technology company says that the online bot has been
launched to help travellers find credible information easily in one
place and to provide timely updates from countries and their
governments, in order for travellers to safely plan future trips as
The online bot could also alleviate the burden on travel providers
and travel sellers who are still managing an unprecedented level of
inquiries from passengers.
“Although travel restrictions are starting to ease, we are seeing big
differences in rules and restrictions around the world, and the
situation is changing all the time. We wanted to provide travellers with
the most accurate information so that they can make informed decisions
and make bookings with confidence as the aviation sector opens up
again,” said Nicolas Martiquet, head of traveller & customer
discovery, research, innovation & ecosystems, strategic growth
The online bot provides a repository of information from various
official sources and aggregates relevant links into one easy-to-use
interface to help travellers plan and manage upcoming trips amid the
ongoing Covid-19 crisis.
It includes answers to questions about trip cancellations, impacts on
flights, and the latest travel restrictions and government advisories
in relation to more than 350 airlines, including Singapore Airlines,
Thai Airways, Cebu Pacific Airlines, Jetstar Asia, and Scoot Tigerair,
and more than 60 countries including Singapore, Thailand, Indonesia,
Australia, and China.
The Travel-19 online bot is now live at https://www.travel-19.com/.