Malaysia’s Kuala Lumpur International Airport (KLIA) has gone high tech and low touch, deploying Swiss information technology company SITA for a technology overhaul which includes installing more than 100 biometric-enabled Smart Path kiosks, a Smart Path Bag Drop, and an IT infrastructure refresh.
Just like Frankfurt Airport, these SITA self-service kiosks were put into operations this month, to streamline the check-in process. The kiosks come equipped with common-use API-based services that will allow passengers to check in quickly and obtain bag tags for later self-bag drop services.
Additionally, the kiosks can be customised to suit the requirements of specific passenger needs and the airport’s brand design. The award-winning modular design allows further enhancements and modifications to be made in the future without the need of replacing the entire kiosk, adding cost efficiency and sustainability benefits.
KLIA has also migrated to Windows 10 and upgraded its CORE servers, network equipment, and Baggage Reconciliation System to speed up secure data communications.
The technology overhaul is being executed under a project to transition KLIA from Airport 3.0 to Airport 4.0. This transition aims to adopt a fully integrated digital ecosystem that uses business intelligence and the collection of data to provide a seamless passenger journey.
Beyond elevating the passenger experience, the Airport 4.0 project will also focus on optimising terminal use, enhancing operational efficiency and increasing revenue.
“We are delighted to partner again with Malaysia Airports and support the airport in its recovery from Covid-19. Ensuring fluid passenger experiences while balancing operational efficiency is a high priority for airports globally,” Sumesh Patel, SITA’s Asia Pacific president said.
“With this deployment, we've delivered on both elements, future-proofing the airport for a touchless journey via enhanced biometric capability while also driving down operational costs and increasing the resilience and agility of IT infrastructure,” he added.